QUESTIONS ABOUT CYMCORP

How can I contact Cymcorp?

Give us a call! 1-888-968-3592 …or email us!
For general questions and customer service please contact, [email protected].
For bloggers, athletes, and press inquiries please contact, [email protected]
For retailers and distributors, please contact [email protected]

DELIVERY & SHIPPING

When will I receive my package?

All our packages are automatically processed with Canada Post through “Expedited Parcel”. The usual delivery time according to the delivery locations are:

  • Canada – 3 to 5 business days
  • USA – 5 to 10 business days
  • International – 10-20 business days
  • Rush options are available for your convenience at the checkout. Please keep in mind that Canada Post is an outsourced, third party. We are not responsible for any delays or issue in the delivery – which is rare, because they’re good at what they do!

RETURNS & EXCHANGES

What if I change my mind, or want to return the product?

If you want to withdraw your order, you may call our head office at 1-888-968-3592 within 8 business hours of your purchase and a full refund will be applied.

If the order has shipped out already, you will need to re-send the product with a copy of the original invoice to Cymcorp’s headquarters (address found bellow). When we receive it back, we will apply a refund using your original method of payment, or a cheque upon your request.

Refunds are applicable to the product prices only, and Shipping and Handling fees will NOT be refunded. A 15% restocking fee will be applied.
But, unfortunately, if the product is opened or damaged, we may not be able to apply a refund.

Refunds are issued within 15 business days of approval.

Return Address:
Cymcorp International inc.
Att: Quality Control Department
19381 County Road
Dunvegan, Ontario,
K0C 1J0, Canada

AUTO-SHIP

How does the Auto-Ship system work?

Substantial discounts months after months without worries. Actually from 10% to 20% depending on the product or package purchased. It is that simple!

QUALITY GUARANTEE

How do I know this is good quality? Is there a guarantee?

Our commitment to quality is the highest in the industry. Every product undergoes rigorous analysis for purity, potency, safety and freshness. And we guarantee it with our Results-Or-Money-Back Guarantee! We promised to refund or exchange any product that you have not seen results with within 30 days of use.

HEALTH QUESTIONS

I have a pre-existing medical condition, can I still use Cymcorp products?

If you have any pre-existing medical conditions, we strongly advise you to consult your GP before taking our products. Always stay safe! We also advise that you wait up to an hour before or after you take a medication, if you’re following a prescription.